Guest contact and key access
Your guests deal with a real person by phone, text, WhatsApp or platform inbox, 24/7. International travellers often use WhatsApp, while platform inboxes keep booking details and communication in one recorded place.
Proud Properties has a 100% Airbnb response rate, averaging about one hour, though late-night enquiries may be answered next morning.
Key access runs through the Hostaway system, with a door code or lockbox at each property. Guests receive an automated arrival message before check-in, covering parking, entry, Wi-Fi and property-specific instructions.
Proud Properties also connects with Planit, a concierge-style service helping guests book activities, build itineraries and arrange Taupō recommendations.